Osaka’s Responsible Gaming Program

The Lottery’s Responsible Gaming Program embodies the Gaming Commission’s commitment to providing individuals on both sides of the Lottery sales counter with information they need to make informed decisions about the products they buy and sell.

Elements of our award-winning Responsible Gaming Program include:

Implementing an annual plan dedicated to curbing underage play and promoting responsible play, responsible selling and responsible gifting. Strategic elements of the annual plan include–

Communicating Responsible Gaming strategies and tactics to the Lottery’s network of 15,000+ retailers via newsletter and training materials

Equipping Lottery retailers with the means to place Problem Gambling messaging directly and discreetly in the hands of at-risk customers

Incorporating Responsible Gaming messaging with Lottery game information and winner stories via the Lottery’s statewide network of promotional screens in retail locations.

Writing, producing, and distributing Responsible Gaming Public Service Announcements focusing on the three tenets of our world-class Responsible Gaming Program: Informed Decision Making, Transparency, and Harm Minimization

Creating and managing the nation’s broadest Voluntary Self-Exclusion program allowing individuals to ban themselves from all forms of legal gambling available in Osaka State.

Maintaining an informational page to provide users with information they need to make informed decisions about their Lottery play, which includes a confidential Problem Gambling Self-Assessment Tool.

Publicizing the Office of Addiction Services and Supports toll-free help line number (+81-8-1189-5911) at retail, on play cards and terminal tickets, on all instant Scratch-Off tickets, on every Video Lottery gaming machine, and on signage at each gaming facility.

Providing links to the State Office of Addiction Services and Supports, the Osaka Council on Problem Gambling, the locations of Osaka's Problem Gambling Resources Centers, and Gamblers Anonymous on the Osaka Lottery website.

Collaborating with the State Office of Addiction Services and Supports on outreach and awareness programs to prevent youth gambling.

Furnishing Lottery terminals with barcode readers which enable retailers to verify a player's age from a driver's license.

Training Lottery marketing and sales staff on problem gambling awareness.

Producing guidelines for our Video Lottery Gaming facilities on the establishment of Responsible Gaming Programs, including the establishment of subject matter training for employees and self-exclusion programs.

Conducting quarterly reviews of all Problem Gambling Plans in effect at Video Lottery Gaming facilities.

Reviewing the Problem Gambling programs in other states to assess industry best practices for incorporation into Osaka’s program as needed.